Quick answers about quotes, booking, tracking and payments.
Pick your category on the homepage, enter dimensions and weight plus pickup and drop-off locations, and hit Generate Instant Rate. You'll see four priced service options in seconds, no account or phone call needed.
30 days from the date it's generated. Print or email the quote to keep a copy; the validity date is on the document.
Shared Trailer is the lowest price, your freight rides with other shipments on a flexible 7โ14 day window. Dedicated Trailer is our standard service. Priority Dispatch puts you at the front of the line with pickup in 1โ2 business days. Express Next-Day guarantees next-business-day pickup.
Yes, every shipment moves with carrier cargo insurance. For vehicles, note that personal items packed inside are not covered by carrier insurance.
Yes. Toggle 'Starts & Drives' off when quoting, a winch-equipped carrier is assigned and the surcharge is included in your instant rate, not surprise-billed later.
That's our specialty. Loads over 8.5 ft wide are automatically priced with OS&W permits; over 12 ft wide adds escort vehicles; 16 ft+ requires police escort and route survey. The quote reflects all of it.
Yes, Canada โ USA daily, plus Mexico lanes. Cross-border fees are included in your quote, and we guide you through the customs paperwork after booking.
At booking you can pay by credit card, or choose an offline method: bank transfer, Interac e-Transfer (Canada) or Zelle (USA).
Every booking gets a tracking number. Enter it on the Track page for live status from pickup to delivery.
Use the 'Other' category and describe it, hay bales, waterslides, jacuzzis, you name it. Our team responds with a custom quote within one business day.
Didn't find your answer? Call 855-434-3477 or email customercare@loadloom.com.
